Frequently asked questions (FAQ)
At Lozeau, our commercial division offers superior service to meet all your business needs. As an authorized dealer of the largest brands of photographic equipment and digital technologies, we can help you achieve your most grandiose projects. Our services are particularly useful to professional photographers, industries, schools, governments, municipal services and other businesses.
Our dynamic and professional team will be happy to process your orders by phone, e-mail or fax, in addition to offering the following services:
- Technical assistance
- Insurance replacement
- On line quotation
To make ordering easier, please contact our credit department to open a commercial account with us.
What is a product code?
The product code is indicated for each item of our Web site. When you want to find a product quickly, simply enter this code into the search engine.
What should I do if I find an error on the Lozeau Web site?
We do our best to provide you with the most accurate and up to date information. However, if you discover a mistake in spelling or otherwise, let us know so that we can correct it as soon as possible.
Contact us a email@example.com.
How can I pay for my order?
For on line payment, we only accept Visa or MasterCard.
When will my credit card be charged?
The total amount of the transaction will be charged to your account upon delivery.
Is my credit card information secure?
When you buy products on our Web site, all the sensitive information, such as your credit card number, is encrypted.
Click here to know more about our confidentiality policy.
Is my personal information secure?
Yes. We use the same technology as for your credit card information.
Will I get a receipt?
At the end of your online transaction, you will see a detailed summary of your order. Print this page as a record of the transaction. You will also receive a confirmation of your order and a delivery notice by email, which you will need to keep for your records. A receipt of the transaction will also be sent with your merchandise.
How can I get free shipping?
All orders totalling $ 500 or more before taxes are eligible to free shipping. Please note that this offer is not valid for chemistry, as well as certain products and / or bulky items that may require special delivery costs, different shipping & handling or special procedures. See our delivery charges for details.
Is this also valid for international shipping?
Right now, Lozeau only ships within Canada.
If I order more than one product, do I have to pay shipping fees for each item?
We calculate shipping and handling on the entire shipment. If one of the items in your order is not available, you have a choice to wait until your order is complete or have it sent in several shipments.
If I order today, when will I receive my shipment?
Delivery time depends on the availability of products and the delivery method you choose. A credit verification may add to delay.
How do I proceed to return a product I ordered on your Web site?
Lozeau allows for a period of reimbursement of 14 (fourteen) days upon receipt on most goods. No return will be accepted without a Return Merchandise Authorization form (RMA) duly completed. Contact us to obtain one. The product should be returned in a "like new condition", in its original box, with all the accessories and manuals, as well as all the documentation accompanying the product.
Lozeau does not allow the return of the following items and does not provide refunds for these: perishable goods, photo paper, ink cartridges, software, item in liquidation, film, chemistry and special orders.
All returned merchandise is subject to an inspection and Lozeau reserves the right to refuse reimbursement of the goods.
How do I get a commercial account?
Our commercial division will assist you with the opening your account by calling (514) 274-4428 or 1 800 363-3535.
The main advantage of a commercial account is the ability to make your payment within 30 days. As we have to conduct a credit investigation, please allow 48 hours to have your account opened.
Why should I register with www.lozeau.com?
If you want to buy online with our Web site, you must register. This will allow you to shop more quickly on your next purchase and you will be able to access your history of orders.
How do I sign up for an account on the Lozeau Web site?
Sign up here.
Please read our online policies.
What should I do if I forget my password?
Go to the password recovery page and enter your e-mail address. Within minutes, we will send you your password and you will be able to access your Web account.