Return Policy

Our priority is your satisfaction.

Please read carefully our terms and conditions to determine whether your product can be exchanged or reimbursed. If an item does not fully respond to your expectations and it meets all of the following conditions, contact us at (514) 274-4228 or toll free 1-800-363-3535 after reading terms and conditions below. Please make sure to have your invoice in hand before caling us.

Terms and Conditions

  • 14 Days
    We will exchange or refund cameras, video cameras, projectors, scanners, printers, lenses, flashes, sets of lights within 14 days of receiving your order.
    In the case of defect, memory cards and projection lamps can be exchanged for the same product within 14 days of receiving your order.
  • 30 Days
    We will be pleased to exchange or reimburse most of the items that you have purchased online within 30 days of receiving your order.
  • Non-Refundable Products
    We are sorry that we are unable to offer reimbursement for the following items:  gift cards, unrwapped memory cards, perishable items, hard drives, unwrapped software, bulbs, unwrapped batteries, articles on, liquidation items and delivery fees.
  • Product Condition
    The product should be returned intact and in its original package, which includes: blank warranty cards, manuals, the UPC code and any item or accessory provided by the manufacturer. If the product is returned incomplete or damaged, the return may be denied credit or restoring charges could be applied.
  • Invoice
    Before Lozeau can process your request for return, the returned item must be accompanied by the original or a copy of the electronic invoice.
  • Return Merchandise Authorization Number (RMA)
    No packages will be accepted without a RMA number. (Return Merchandise Authorization). To obtain an authorization number, contact one of our advisors at (514) 274-4428 or toll free 1-800-363-3535. The article must be returned within 5 calendar days following the insurance of the RMA.
  • Method of Reimbursement
    Once we receive the package and stated that the article meets our terms and conditions, we will refund the credit, which will be applied to the same Visa or MasterCard used at the time of purchase. An email will inform you of the operation. Expect a delay before your refund appears on your credit card statement.
  • Shipping Costs
    Shipping costs are not refundable except in the event that you are returning a product due to a misdelivery or malfunction reported within 14 days. Return costs are supported by the customer except in the event that you are returning a product due to misdelivery or malfunction reported within 14 days. The customer is liable for loss or damage that might happen during return transport. Thank you for using a transport service including insurance.

The terms and conditions of this policy may change without prior notice.

The terms and conditions of this policy may have been translated. In case of dispute in regards to the interpretation, the French version of the policy will prevail.

Canon EOS T3i
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Come and meet us!

Lozeau
6229, St-Hubert Street
Montréal (Québec) H2S 2L9

Opening Hours (Store)

Monday to Wednesday :

  • 8:00 AM to 6:00 PM

Thursday and Friday :

  • 8:00 AM to 9:00 PM

Saturday and Sunday

  • 9:00 AM to 5:00 PM

Photofinishing, rentals & repairs

Lozeau, your predilection destination for the renting and the reparation of your favorite products. With Lozeau specialist, you are in good hands.

 

 

Services and links

Since 1927, Lozeau offers the best advice and services to garanty the full satisfaction of his customers.

Business services

Professionals photographers, industries, schools, governments, municipal services and other business, email us at:

Request for Commercial Submittal
Print the commercial submittal form, fill it and fax it to (514) 274-4221.

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